Welcome to Businessfare.co.uk, a company dedicated to customer satisfaction and consumer financial protection. We are pleased to announce that all passengers booking with Businessfare.co.uk are fully protected for their initial deposit and the balance of monies paid, at no extra cost. This is under "The Package Travel, Package Tours Regulations," as detailed in your booking confirmation form. Your money is secured in an independent Trust Account managed by 40 A, Westwood Street, Brierley Hill, DY5 3LZ.
Our website, along with our mobile and tablet applications, is designed to be user-friendly, informative, and secure. It aims to assist users in gathering travel information, determining flight availability, making legitimate bookings, and transacting business with travel suppliers. The website is intended for personal use only, not for commercial purposes.
The terms “we”, “us”, “our”, and “Business fare” refer to Midlands Travel Ltd. The terms “you”, “yours”, “customer,” and “customers” refer to visitors or users of the website making a reservation through our website or customer service agents.
Please bookmark this page and check it regularly for updated terms and conditions, as these can be revised or changed at any time without prior notice. Our website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the “Terms of Use” or “Agreement”). Please review these terms carefully, as they contain important information about limitations and liabilities and the resolution of disputes through arbitration rather than in court.
Additionally, you should read our Privacy Policy, which governs your use of our services. By using our website or contacting our call center agents, you agree to the Terms of Use in force at that time. If you do not agree to these Terms of Use, please do not use our website or book any reservations through our call center agents.
For more information about our terms of use, please contact us at sales@businessfare.co.uk.
FIRST CONDITION
1. RESERVING YOUR HOLIDAY
Upon receiving your request and deposit, we will confirm your booking and send you a confirmation with the details of your arrangements. From that point, cancellation charges will apply. Please note that a telephone booking confirmation is as binding as a written confirmation.
2. PRICE GUARANTEE
Charter Flight Arrangements: The price shown on this confirmation invoice will not be subject to any surcharges.
Scheduled Flight Arrangements: Since scheduled airlines reserve the right to increase prices at any time, the price shown on this confirmation invoice will ONLY be guaranteed once full payment is received before the due date. The payment of a deposit guarantees your seat, not the price.
Government Action: Our price guarantee does not cover increases due to direct government action, such as the imposition of VAT or a passenger levy.
3. MINOR CHANGES TO YOUR HOLIDAY
If we need to make any minor changes to your holiday arrangements, we will notify you as soon as possible.
4. MAJOR CHANGES TO YOUR HOLIDAY
If, before you depart, we need to make any major changes to your holiday arrangements (e.g., a departure time change of more than 12 hours, a change of airport excluding those within the London region, or a change of aircraft type or airline), it will be due to circumstances beyond our control. In such an unlikely event, we will inform you immediately and aim to minimize your inconvenience. We will offer alternative arrangements as close as possible to your original choice. You will then have the option to accept the changes, choose another available holiday of a similar price, or cancel. If you choose to cancel, you will be reimbursed all monies paid to us, except for the deposit, which remains non-refundable.
5. GROUP HOLIDAYS
Some of our holidays require a minimum number of participants. In the unlikely event that this number is not met, we reserve the right to cancel the tour and refund all payments made. Please note that prices may increase if the group size is reduced.
6. FLIGHTS
Details of airlines, flight numbers/schedules and destination airport will be shown on your invoice/confirmation. We regret we are unable to guarantee specific aircraft types or airlines.
7. INSURANCE
The Company strongly recommends that the Client takes out adequate insurance. The Client is herewith recommended to read the terms of any insurance effected to satisfy themselves as to the fitness of cover. The Company will be pleased to quote you for insurance. Should insurance be declined you will be asked to sign our indemnity form.
8. MAKING A BOOKING
The person making the booking is responsible to the Company for the total payment of the arrangements for all passengers listed on the invoice.
9. DEPOSIT
No booking will be confirmed unless the required deposit has been received by The Company.
10. CHANGING YOUR ARRANGEMENTS
If you wish to change any item other than increasing the number of people in your party, and provided we can accommodate the change, you will need to pay an amendment fee per person. These fees can vary significantly and will be advised at the time the changes are made. All changes must be confirmed to us in writing. Occasionally, we may be required to collect additional taxes and surcharges. You will be informed of any such charges before ticket issuance.
11. CANCELLATION
Should you or any member of your party be forced to cancel your holiday, we must be notified, in writing, by the person who made the booking and who is therefore responsible for the payment. of the cancellation charges. Cancellation charges are calculated from the date we receive the written notice of cancellation.
Amount of cancellation charge (shown as a % total holiday cost)
a). Deposit payments are non-refundable.
b). If full payment has been made, then there will be a cancellation charge of £180 before the issuance of the ticket.
Travel Insurance Premiums are not refundable
CANCELLATION AFTER TICKET ISSUE: - will result in a loss of 100% of the total cost of all travel arrangements in most cases. Please consult your reservation adviser. Charter flights carry a 100% cancellation fee both before and after ticket issuance.
12. COMPLAINTS
If you have a problem during your holiday, it is a legal requirement that you inform the property owner/hotel management/our local agent who will endeavor to resolve the situation. If your complaint cannot be sorted out locally you must obtain written confirmation that the complaint was lodged. You must follow this up within 28 days of your return home in writing to us with all the relevant details. If you fail to follow this procedure, it may make it impossible to investigate your complaint fully.
13. LEGAL JURISDICTION
We accept the jurisdiction of the Courts in any part of the UK in which the client is domiciled. For clients not domiciled in the UK, the Court of England shall have sole jurisdiction.
SECOND CONDITION
The Company act as agents only in transactions relating to flight, car hire, accommodation, package holidays, etc. and book those facilities for you (the client) on behalf of the Supplier or Operator (the Principal). The Company are not the Principal and do not act as the Principal nor shall they be construed as being such by inference or otherwise. This confirmation does not constitute a contract. Your contract is with the Principal named Overleaf. The Company is not liable for the Principal's actions, failures, or omissions.
No booking will be confirmed unless the required deposit has been received by The Company. Principals reserve the right to increase prices up to the date on which they receive the balance. Payment of a deposit guarantees your seat, not the price.
Bookings made will be immediately subject to the Principal's terms and conditions and The Company has no authority to vary them in the Client's favor.
All amendments/cancellations will incur charges.
Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing at that time.
The Company will attempt to fulfill the client's requirements to its best abilities and in the event of complaint, will pass such complaints to the Principal concerned on the Client's behalf. As an agent only, The Company will not be able to commit the Principal as of their correct course of actions. The Company strongly recommend that the Client takes out adequate insurance whether or not it is a Principal's condition of booking. The Client is herewith recommended to read the terms of any insurance effected to satisfy themselves as to the fitness of cover. The Company will be pleased to quote you for insurance. Should insurance be declined you will be asked to sign our indemnity form.
CONDITIONS APPLYING To FIRST and SECOND
Please remember that the person making the booking accepts ALL the booking conditions and is liable for any amendment fees, late payments or cancellation charges that arise on behalf of ALL the passengers in their party. In addition, they are also responsible for checking this and all future documentation and for advising us immediately if anything is missing or incorrect. The details overleaf are given in good faith based on information from the Principal at the time of booking. Should it transpire that any of these details differ you will be advised immediately.
PAYMENT
You must pay the balance by the due date shown on the confirmation. Please note that for some telephone bookings full payment may be required IMMEDIATELY i.e. before you receive confirmation. If this applies you will be advised when the booking is made. It is very important that you pay balances when due because failure to do so may lead to the cancellation of your holiday and still leave you liable to the cancellation charges. Where an extra ''booking charge'' applies this will have been advised at the time of booking.
PASSPORT, VISA AND HEALTH REQUIREMENTS – You are responsible for checking all these items
Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date position in good time before departure. We regret we can accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country.
Health: Recommended inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. Health requirements for you holiday destination are outlined in the Department of Health leaflet entitled ''The Traveller's Guide to Health'' (T4), which is available by calling 0800 555 777. It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip.
SPEACIAL REQUEST AND MEDICAL PROBLEMS
If you have any special requests, please advise us at time of booking. Although we will endeavour to pass any such request on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your booked arrangements, you must advise us in writing at the time of booking giving full details. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline/cancel your booking.
BEHAVIOUR
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Proper payment for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. If in our opinion or in the opinion of any other person in authority you are behaving in such a way as to cause or to be like to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation towards you (including any return transport arrangements) will immediately cease and we will not be responsible for meeting any costs or expenses you may incur as a result, making any refund or paying compensation.
FORCE MAJEURE
We accept no responsibility for and shall not be liable in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseeable circumstances beyond our control, such as war or threat of war, riot, civil strife, industrial dispute including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports or ports, cancellations of schedules by scheduled airlines.
You can check the current position on any country by telephoning the Foreign and Commonwealth Office's Travel Advice Unit on 020 7238 4503.
RECONFIRMING RETURN/ONWARD FLIGHTS
It is your responsibility to ensure you follow ALL RECONFIRMATION INSTRUCTIONS which will be shown EITHER on the FRONT of this invoice or on your travel documents. The Company will not be liable for any additional costs due to your failure to reconfirm flights.
Information we collect from you
We will collect and process the following data about you to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
Personal information we collect and use if you make a booking with us
When you book a flight, holiday, cruise or make other travel related bookings with us, we will collect, process and use personal information so that we can deal with all aspects of your booking.
Types of personal information we collect
The types of personal information we collect when you make a booking with us includes your:
· name
· title
· date of birth
· address
· contact details (including email address and telephone/mobile number)
· gender
· passport details
· emergency contact
· details of next of kin
· booking reference
· payment card details
· meal preferences
· destination address where required (i.e. the US)
How we use this personal information
We use your personal information to:
· fulfil our agreement with you and/or deal with your booking or intended booking, including processing your booking, sending you your itinerary or other details relating to your booking, or contacting you if there is a problem with your booking (for example, by sending you a service message to inform you when your booking has not been completed)
· update you on changes to your travel itinerary (for example, if there is a change to your booking pre travel; if a flight is delayed or cancelled)
· manage operations related to your journey, for example, ground handling (such as baggage and baggage claims), airport operations (such as check-in), fulfilment of meals, pick up and drop off by chauffer or transfer drivers (which may be handled by us or third party service providers)
· manage your wider travel and products or services requirements (for example, liaising with and transferring your data to airlines, service providers (such as catering companies and ground and cargo handlers) and/or travel facilitators so that they can facilitate your booking and/or your travel arrangements so any disruption can be minimised), this includes when you book a holiday package, hotel, car or other ancillary service which may be provided by us or third parties through our Platforms
· process payments for your booking, fulfil requests for refunds and for accounting or audit purposes
· Personalize the service and offers you receive (for example, by being aware of previous travel experiences, transactions or preferences, and tailoring the way we provide our products or services to you based on your preferences and profile)
· Personalize the look and feel of our Platforms and communications with you, to align with preferences you may have told us about or which we have inferred from your use of our Platforms, market research, your interactions with us on social media, and previous transactions (details on How we use your personal information for marketing purposes, profiling, and analytics are below)
· communicate and interact with you at different touch points throughout your journey (for example, if there is an issue related to your booking or destination whilst you’re on holiday)
· communicate with check-in agents, flight crew, ground staff, airlines, accommodation providers, and other parties that are part of your journey regarding your experience, preferences, compliments, or complaints
· improve the products and services we offer or help us to create new ones
· conduct customer satisfaction surveys so that we can obtain a better understanding of how we can continue to improve the products and services we offer or help us to create new ones. During these surveys, we may collect personal information from you relating to your thoughts/comments about your experience with us
· market our products and services to you (details on How we use your personal information for marketing purposes, profiling and analytics are below)
· manage our business such as for systems testing, IT maintenance or development training, benchmarking and performance measurement
· use in connection with your online account (details on Personal information we collect and use if you register an online account with us are below)
· as you may authorize or consent to additionally from time to time
Information you give us
This refers to information such as your name, contact details, travel preferences, and special needs/disabilities/dietary requirements that you supply us or are supplied to us, including any information about other persons on your booking ("your information"). Your information is collected when you request information from us, contact us (and vice versa), or make a booking. You are responsible for ensuring that all other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information whenever we can if you inform us of any amendments to keep it current, accurate, and complete.
Information (such as health or religion) is considered a "special category of personal data " under the GDPR. We will only collect this information to cater to your needs or act in your interest, and we are only prepared to accept this special category of personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents, and medical staff to disclose relevant information and any special category of personal data to us in circumstances where we need to act on your behalf, or in the interest of passengers, or an emergency.
Disclosure of your information
You agree that we have the right to share your personal information with:
Any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries.
Selected third parties including business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you.
Companies fulfilling your booking, which include airlines and other travel providers.
If we are under a duty to disclose or share your data to comply with any legal obligation and other agreements; or to protect the rights, property, or safety of The Flights To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
To improve our site to ensure that content is presented most effectively for you and your computer
As part of our efforts to keep our site safe and secure.
To measure or understand the effectiveness of advertising we serve to you and others.
Security and Safety of Data and its Storage
We make every effort to put in place suitable precautions to safeguard its security and privacy and to prevent it from being altered, corrupted, destroyed, or accessed by unauthorized parties. The same tight controls and best practices are true for any data processed beyond this website and on our Company’s internal networks.
Please be aware that this website may include links to other external websites or other internet sources, including social media platforms and third-party websites. Since we cannot control these websites and external sources, Business Fare cannot be held responsible for the provision or display of these websites and external sources, and may not be held liable for the content, advertising, products, services, or any other material available on or from these websites or external sources, nor their collection and processing of any personal data. However, every effort has been made to vet these external websites and sources at the time of providing any outgoing link from our own website.
With regards to the security and safety of data and its storage, Business Fare assures: To take appropriate security measures against unlawful or unauthorized processing of personal data and against the accidental loss of, or damage to, personal data.
It will be processed lawfully with your consent for the specific purpose it is required and will not be kept for longer than is legally necessary. We will only process any special category of personal information relating to you for legal, personnel, administrative, and management purposes and to enable us to meet our legal obligations.
It will put in place procedures and technologies to maintain the security of all personal data from the point of collection to the point of destruction or erasure. Personal data will only be transferred to a data processor if they agree to comply with those procedures and policies, or if they put in place adequate measures themselves.
Your rights under the GDPR
Under the EU’s GDPR, you have the right to access information/data held about you, and the right to correct, amend, delete, and object to further processing.
Your right of access can be exercised following the GDPR. Any access request will be free of charge, although multiple copies will be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you. We will endeavor to provide you with the personal data in the same machine-readable format and will make it capable of porting to a third-party data controller, only if it is technically feasible to do so.
